With Boiler Breakdown Cover included as standard, get up to £1,000 per claim to address your domestic emergency.
In the case of sudden failure of your main domestic heating system, emergency assistance will be provided by a qualified engineer to carry out repairs to get your system running again.
Including blockage, breakage, flooding of or damage to your domestic drains or plumbing system. You'll receive emergency assistance to return your home to a safe and usable condition.
If the only toilet accessible to all residents in your home is damaged, either materially or mechanically and to an extent which leaves it unusable, emergency assistance will be provided.
If your roof (all types covered) suffers any damage which has or is likely to cause internal damage to your home then an approved contractor will be on hand to provide emergency repairs.
If damage to your external windows, locks or doors compromises the security of your home, a tradesman will attend your home to provide emergency repairs and make your home safe and secure.
Emergency assistance is available in the event of sudden failure of your domestic power supply. This covers both electricity and gas within the home but not the mains supply to the home.
If your home remains uninhabitable after a domestic incident which falls under this policy, you'll receive up to £250 towards the cost of overnight emergency accommodation in a suitable hotel.
You'll be covered in the event of loss of the only available set of keys to your home. This is if you cannot gain normal access to your home or if a replacement set is unavailable.
Sudden infestation of your home by pests - including wasps, rats and hornets - is covered by this policy. Note that this excludes any protected species, such as bees or bats.
Unlike other providers, we do not charge an excess if you make a claim. All callouts are covered by your annual premium. Our cover is underwritten by DAS, a UK-leading insurer with over a decade of experience providing Home Emergency, so you know you're in good hands.
No, there's no limit to the amount of claims you can make throughout the year, and for every unrelated claim, you'll receive up to £1,000 worth of cover.
Our Home Emergency Cover is only applicable for homeowners' primary place of residence. This policy is not available for a property which you rent or let.
Our covers will provide up to £1,000 per claim which is more than enough in the case of most home emergencies. However, for more expensive repairs, any additional costs will be yours to pay, but with our network of contractors we can aid in arranging these repairs for you.
All claims must be reported within 48 hours of the incident.
Yes. In cases where floorboards or any other material of your home is affected while accessing the problem then we will cover the work done to find and repair the fault. However, we will not replace the material of your home to the same state it was in before superficially - repairs will leave the home in a safe and useable condition, but this insurance should not be considered a maintenance policy.
We require that you make sure that your home is in good condition and that you do your best to prevent anything that may cause a claim. This means that you must carry out any inspections or services of fittings in accordance with the manufacturer's instructions and complete any necessary maintenance to the structure of the home. Our cover is designed to address sudden emergencies which require immediate assistance.
We define an emergency as something which is sudden, unexpected and requires immediate corrective action to; prevent damage or further damage to your home; makes your home safe or secure; or to relieve unreasonable discomfort, risk or difficulty to you.
This policy covers residences of all types and builds, and does not discriminate on the material of your home or roof. So if you live in a thatched roof cottage or even a Grade II listed building, you'll be provided cover under this policy. The home must be your primary place of residence and must not have more than 15 rooms. This policy is not available for a property you rent or let - find out more in the policy exclusions.
Cover for your main central heating system is included as standard with this home emergency assistance package, and boilers of all ages are eligible. We also cover all types of boiler, excluding solar-powered heating systems. An annual service is not included, but with cover for breakdowns all year round, this insurance can save the expense and hassle of emergency callouts. Read our guide to beating boiler breakdowns this winter.
This home emergency assistance policy is designed to make your home safe and secure, and repairs carried out will aim to prevent further inconvenience to you and damage to your home. We provide up to £1,000 per claim to make sure that, in the event of a home emergency, help is at hand. Access to a 24/7 helpline means that assistance is available when you need it most. Prefer to sort it out yourself? Emergency call-out charges can be costly, but this and much more is covered in one annual policy. Click here to find out what this policy does not cover.
As the name suggests, this cover is suitable for all homeowners' primary place of residence in the UK, Northern Ireland, the Isle of Man or the Channel Islands. Provided your home has no more than 15 rooms and is not a property that you rent or let, you'll be covered. As an emergency repairs policy, this may help avoid the need to claim on your home insurance. There's no excess, meaning you won't be left out of pocket either after an incident around the home.
With approved contractors available day and night, we'll help restore harmony to your home.
We hope that we've answered all your questions here, but if you happen to have a further query then check out our Home Emergency FAQs page, answering all your most commonly-asked questions. If you still can't find what you're looking for then please Contact Us; we're always happy to help.