Unlike other providers, we do not charge an excess if you make a claim. All callouts are covered by your annual premium. Our cover is underwritten by LPG, a UK-leading insurer with over a decade of experience providing Home Emergency, so you know you're in good hands.

No, there's no limit to the amount of claims you can make throughout the year, and for every unrelated claim, you'll receive up to £1,000 worth of cover.

Our Home Emergency Cover is only applicable for homeowners' primary place of residence. This policy is not available for a property which you rent or let.

Our covers will provide up to £1,000 per claim which is more than enough in the case of most home emergencies. However, for more expensive repairs, any additional costs will be yours to pay, but with our network of contractors we can aid in arranging these repairs for you.

All claims must be reported within 48 hours of the incident.

Yes. In cases where floorboards or any other material of your home is affected while accessing the problem then we will cover the work done to find and repair the fault. However, we will not replace the material of your home to the same state it was in before superficially - repairs will leave the home in a safe and useable condition, but this insurance should not be considered a maintenance policy.

We require that you make sure that your home is in good condition and that you do your best to prevent anything that may cause a claim. This means that you must carry out any inspections or services of fittings in accordance with the manufacturer's instructions and complete any necessary maintenance to the structure of the home. Our cover is designed to address sudden emergencies which require immediate assistance.

We define an emergency as something which is sudden, unexpected and requires immediate corrective action to; prevent damage or further damage to your home; makes your home safe or secure; or to relieve unreasonable discomfort, risk or difficulty to you.

  Got another question? Visit Contact Us and let us know.

boiler-breakdown-coverFind out more

Boiler Cover

Covering boilers of all ages and types, excluding solar-powered heating.

central-heating-coverFind out more

Central Heating Cover

Providing emergency assistance after sudden failure of your main heating system.